PRIVACY POLICY

Last Updated: March 2026

Uncle Frank (“we,” “our,” or “us”), part of United Energy Trading, believes in transparency and honesty—not just in how we price our natural gas, but in how we handle your information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or sign up for our energy services.

1. Information We Collect

To provide reliable natural gas and accurate quotes for your home, farm, or business, we collect:

• Contact Information: Name, service address, billing address, email, and phone number.

• Utility & Usage Data: Information required for the Choice Gas program or other regional energy selections, including historical usage and utility account numbers.

• Technical Data: IP address, browser type, and how you navigate our site.

• Advertising Data: Information from your interactions with our site and marketing partners to help us offer energy plans that fit your needs.

2. Special Disclosures for 2026

• Artificial Intelligence (AI): We may use AI and automated tools to analyze energy market trends, provide instant price quotes, and improve our customer support experience. These tools help us keep our overhead low and our prices competitive.

• Precise Geolocation: Because natural gas availability depends on your specific location and utility territory, we may process precise geolocation data. This is used to confirm your service area and provide the correct commodity price options. We only collect this with your “opt-in” consent at the point of collection.

• No Automated Opt-Out (GPC): Please note that our website is not currently configured to recognize or honor automated browser-based “Global Privacy Control” (GPC) or other “Universal Opt-Out” signals. To exercise your privacy rights, please use the manual contact methods described in Section 7.

3. How We Use Your Information

We use your data to make your life a little warmer and easier:

• Fulfilling Energy Services: To process your gas selection, manage your account, and coordinate with local distribution companies.

• Quotes & Pricing: To analyze and select the price options that best fit your energy consumption.

• Communications: To send you account updates, service notices, and energy-saving tips.

• Security: To protect against fraud and ensure the integrity of our enrollment systems.

4. Sharing of Information

We don't believe in selling your personal information to strangers. We only share data with:

• Utility & Pipeline Partners: Necessary data shared with local utilities and transport providers to ensure gas reaches your pilot light.

• Service Providers: Trusted vendors who help us with billing, secure payment processing, and customer communications.

• Legal Requirements: When we are required by law or regulatory bodies (like the PSC) to disclose information.

5. Cookies and Tracking

We use cookies to remember your preferences and understand how folks are using our website. This helps us make the site easier to use and ensures our marketing is reaching the right neighbors in Wyoming and Nebraska. You can manage cookies through your browser, though some parts of the site may not work perfectly without them.

6. Data Security and Retention

We take the security of your information seriously and use industry-standard measures to keep it safe. We keep your information only as long as necessary to provide your energy services and meet our legal record-keeping requirements.

7. Your Rights and Choices

Depending on where you live and local regulations, you may have the following rights:

• Access & Review: Ask us for a copy of the info we have on you.

• Correction: Ask us to fix any mistakes in your contact or account info.

• Opt-Out: Unsubscribe from our emails or marketing updates at any time.

• Limit Geolocation: Choose not to share your precise location data.

8. Contact Uncle Frank

If you have any questions about this policy or want to exercise your rights, give us a shout:

Uncle Frank

Phone: 833-372-6564

Uncle Frank is a different kind of natural gas company. We're here to keep things simple, honest, and comfortable.